Our Policies
At EV Clothing, we believe in keeping things clear and straightforward. Our policies are here to give you confidence when you shop with us — covering shipping, returns, privacy, and everything in between.
Welcome to EV Clothing. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.
1. General
This website is owned and operated by EV Clothing.
By accessing or using our website, you accept these terms in full.
We may update these terms from time to time. Changes will be effective once posted here.
2. Products & Orders
We aim to display our products as accurately as possible, but colours and designs may vary slightly.
All orders are subject to availability.
Prices are shown in GBP (£) and include/exclude VAT (as stated on the site).
Once you place an order, you will receive an email confirmation.
3. Payment
Payment must be made in full at checkout.
We accept major payment methods as listed on our website.
4. Shipping & Delivery
We will ship your order to the address provided at checkout.
Delivery times are estimates and may vary.
Free shipping promotions (if offered) will be clearly stated on the site.
5. Returns & Refunds
You may return items within 14 days of delivery if they are unused and in original condition.
Refunds will be processed to the original payment method once the item is returned and checked.
Certain items (e.g., custom orders) may not be eligible for return – this will be stated on the product page.
6. Intellectual Property
All images, logos, and content on this website are the property of EV Clothing and may not be used without permission.
7. Liability
We are not responsible for any indirect or consequential losses related to the use of our products or website.
Nothing in these terms limits your legal rights as a consumer.
8. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Email: sales@evclothingline.com
This Cookie Policy explains how EV Clothing uses cookies and similar technologies on our website. By using our site, you agree to the use of cookies as described below.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us improve your browsing experience and allow certain features to work properly.
2. How We Use Cookies
We use cookies to:
Remember your preferences and settings
Keep items in your shopping basket
Improve website performance and security
Analyse how visitors use our site
Show relevant promotions or advertising
3. Types of Cookies We Use
Essential cookies – required for the website to function, such as checkout and login.
Performance cookies – help us understand how our website is used.
Functional cookies – allow us to remember your preferences.
Advertising cookies – used to show you relevant adverts and promotions.
4. Managing Cookies
You can control or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
5. Changes to This Policy
We may update this Cookie Policy from time to time. Any updates will be posted on this page.
6. Contact Us
If you have any questions about our use of cookies, please contact us at:
Email: sales@evclothingline.com
At EV Clothing, we want you to be happy with your order. If you are not fully satisfied, you may return your item within 7 days of receiving it.
1. Conditions for Returns
Items must be returned within 7 days of delivery.
Items must be unused, unworn, and in their original packaging.
Items that do not meet these conditions cannot be accepted.
2. Non-Returnable Items
Items returned after 7 days will not be eligible for a refund.
Customised or personalised items cannot be returned.
3. Refunds
Refunds will be issued to the original payment method once we have received and checked the returned item.
Refunds may take a few days to appear depending on your bank or payment provider.
4. How to Return
To start a return, please email us at:
Email: sales@evclothingline.com
At EV Clothing, we aim to get your order to you quickly and reliably.
1. Delivery Charges
Standard delivery costs £6.50.
Delivery is free on all orders over £50.
2. Delivery Times
Orders are usually processed within 1–2 working days.
Delivery times may vary depending on your location, but most orders arrive within 3–5 working days.
3. Order Tracking
Once your order has been dispatched, you will receive a confirmation email.
Tracking details (if available) will be included in this email.
4. Delivery Restrictions
We currently only ship to addresses within the UK.
Please ensure your delivery address is correct when placing your order.
5. Contact Us
If you have any questions about shipping, please contact us at:
Email: sales@evclothingline.com
At EV Clothing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website.
1. Information We Collect
We may collect the following information when you use our website:
Your name, email address, billing and shipping details
Payment information (processed securely by our payment providers)
Information about how you use our website, such as pages visited and items added to your basket
2. How We Use Your Information
We use your information to:
Process and deliver your orders
Provide customer support
Improve our website and services
Send you updates, offers, or promotions (only if you have agreed to receive them)
3. Sharing Your Information
We do not sell your personal data. We may share your information with:
Trusted payment providers to process your order
Delivery companies to ship your items
Service providers who help us operate our website
4. Cookies
Our website uses cookies to improve your browsing experience. For more details, please see our Cookie Policy.
5. Data Security
We take steps to protect your personal information and keep it secure. However, no online system can be completely guaranteed.
6. Your Rights
You have the right to:
Request a copy of the information we hold about you
Ask us to correct or delete your information
Withdraw your consent for marketing communications
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: sales@evclothingline.com
This privacy notice informs you about the type, scope and purpose of the processing of personal data we collect, use and process as a part of our website and its functions and content as well as our external online presences, such as our Social Media Profiles (the “Services”).
This notice applies to you, the User of our Services and us the provider of the Services and governs the processing of your personal data in context of our Services and business.
This Policy last updated on 12 Juli 2021.
Name and contact details of the responsible person:
EV Clothing Line Limited
Northampton,
United Kingdom, NN3 5AX (“EV Clothing”)
- mail: sales@evclothingline.com
EV Clothing proceeds with all data processing procedures (e.g. collection, processing and transmission) in accordance with the statutory provisions of the UK`s Data Protection Act 2018 and in line with Regulation (EU) 2016/679 (General Data Protection Regulation). The following provides you with an overview of the type of data collected and how it is used and passed on, the security measures EV Clothing takes to protect your data and how you can exercise your rights.
Data Subject Rights
You have a number of ‘Data Subject Rights’ below is some information on what they are and how you can exercise them. There is more information on each right on the Information Commissioners (ICO) website and you can simply follow the links provided to learn more.
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
Where the processing of your personal information is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us.
The above rights may be limited in some circumstances, for example, if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, or if we have compelling legitimate interests to keep it. We will let you know if that is the case and will then only use your information for these purposes. You may also be unable to continue using our services if you want us to stop processing your personal information.
We encourage you to get in touch if you have any concerns with how we collect or use your personal information. You do however also have the right to lodge a complaint directly with the ICO, their contact details can be found on their website.
Please direct all requests for information, requests for information or objections to data processing to us.
What are the relevant legal bases for processing your data?
In accordance with Art. 13 GDPR the following informs you about the legal basis of us processing your data and unless the legal basis is not specifically mentioned, the following applies:
Consent – This is where we have asked you to provide explicit permission to process your data for a particular purpose. (Art. 6 Para. 1 lit. a and Art. 7 GDPR)
Contract – This is where we process your information to fulfil a contractual arrangement we have made with you. (Art. 6 Para. 1 lit. b GDPR)
Answering your business enquiries – This is where we process your information to reply to your messages, e-mails, posts, calls, etc. (Art. 6 Para. 1 lit. b GDPR)
Legitimate Interests – This is where we rely on our interests as a reason for processing, generally this is to provide you with the best products and service in the most secure and appropriate way. (Art. 6 Para. 1 lit. f GDPR). Of course, before relying on any of those legitimate interests we balance them against your interests and make sure they are compelling enough and will not cause any unwarranted harm.
Legal Obligation – This is where we have a statutory or other legal obligation to process the information, such as for the investigation of crime. (Art. 6 Para. 1 lit. b GDPR)
Collection, use and storage of personal data
When you use the online offer, EV Clothing collects different data from you, partly also so-called personal data. This is information that relates to an identified or identifiable natural person (hereinafter “data subject”).
Visiting the EV Clothing website in general
When visiting EV Clothing website, you transmit data to our web server (due to technical necessity) via your internet browser. The following data is recorded during an ongoing connection for communication between your internet browser and our web server:
- Date and time of the request
- Name of the requested file
- Page from which the file was requested
- Access status (file transferred, file not found, etc.)
- Web browser and operating system used
- complete IP address of the requesting computer
- amount of data transferred
For reasons of technical security, in particular to defend against attempted attacks on our web server, this data is stored by us for a short period of time. It is not possible for us to draw conclusions about individual persons on the basis of this data. The legal basis for the storage is Article 6 lit. f) GDPR.
Further personal information is only collected if you provide it voluntarily, for example in the context of an enquiry or registration. Depending on the area concerned, EV Clothing uses the personal data provided by you to answer your enquiries, to process your order and for the purpose of technical administration of the websites. In detail, the use in the respective areas follows as follows:
Online Shop
When you place an order in our online shop, we store the following information in order to fulfil the contract concluded between you and EV Clothing or to carry out pre-contractual measures in accordance with Article 6 lit. b) GDPR:
- a) Order without setting up a customer account
When placing an order in the online shop, all data necessary for execution and processing are requested by means of mandatory fields: Your full name, your e-mail address, your address (billing address and, if applicable, different delivery address). Your data will only be used to process your order.
- b) Customer account / registration
It is also possible for you to register for your purchase at EV Clothing. For this purpose, you can choose a password together with your e-mail address, both of which will enable you to log in more easily without having to enter your data again when you make a purchase at a later date. EV Clothing stores the data you enter to set up a customer account through which your orders are recorded, executed and processed. EV Clothing will hold your data for further orders as long as you maintain your registration. You have the right to access, correct or delete your registration data at any time.
- c) Retention of order data
If you submit data to EV Clothing for an order, your data will be stored for as long as necessary for the processing of the purchase and mandatory according to the legal retention periods. The extended storage for the fulfillment of the storage obligations is carried out according to article 6 lit. c) GDPR.
Contacting Us
If you contact us, the data you provide will be stored so that your message can be forwarded to the correct contact person. This is done in accordance with Article 6 lit. b) GDPR to process your request. Your data provided via a contact form will not be used for any other purposes, in particular not for advertising.
Disclosure and deletion of personal data
Visiting the EV Clothing website
The data stored during the mere visit of the EV Clothing website will not be passed on to third parties.
Online shop
Your personal data will only be passed on to third parties within the scope of the online shop if it is necessary for the purpose of processing the contract, for accounting purposes or for the collection of the payment and processing your payment via GooglePay .
Market Research
All your data collected on the EV Clothing website for the purpose of market research will be used exclusively for EV Clothing internal purposes and will not be passed on to third parties. They will be deleted when their knowledge is no longer necessary for market research.
Transfer to authorities and other public bodies
Your data will only be disclosed to third parties outside the EV Clothing if the responsible public authority or governmental institution orders the disclosure in an individual case, in which case EV Clothing is obliged to do so.
General technical organisational measures
EV Clothing has taken a variety of security measures to protect personal information to an appropriate extent and adequately. All information held by EV Clothing is protected by physical, technical and procedural measures that limit access to the information to specifically authorised persons in accordance with this Privacy Policy.
The EV Clothing website is behind a software firewall to prevent access from other networks connected to the Internet. In addition, only employees who need the information to perform a specific job are granted access to personally identifiable information. These employees are trained in security and privacy practices and treat your information confidentially.
Secure data transmission
The transmission of your personal information during an order transaction in the online shop is encrypted using industry standard Secure Socket Layer (“SSL”) technology, (SSL encryption version 3).
Credit card information
Any credit card information you provide will not be stored by EV Clothing , but will be encrypted and collected directly from the payment service provider (GooglePay ) via hypertext transfer protocol secure (“https”).
Influencer Applications
If you use our forms to apply for a role or job, we process the information we receive from you as part of the application process. In addition to your contact details, information about you and your social media profile(s) is particularly relevant to us.
Your data will initially be processed solely for the purpose of carrying out the application process. If your application is successful, it will become part of your personnel file and will be used to carry out a particular contractual obligation in accordance with our 5-Tier Influencer System. If we are unable to offer you one of our 5 5-Tiers, we will continue to process your data for up to six months after sending the rejection in order to defend ourselves against any legal claims, in particular alleged discrimination in the application process.
The legal basis for processing data during the application process is Art. 6 (1) b GDPR and, if you have given your consent, for example by sending us information that is not necessary for the application process, it is Art. 6 (1) a GDPR. The legal basis for data processing after a rejection is Art. 6 1 letter f GDPR.
As a rule, we do not require any special categories of personal data within the meaning of Art. 9 GDPR for the application process. We ask you not to provide us with any such information from the outset. If such information is relevant to the application process, we process it together with your other data. Your data will not be used by us for automated decision-making or profiling, nor will it be passed on to third parties. Your data will be processed by us or on our behalf.
You are not obliged to provide us with personal data. However, we can only assess your suitability for the respective position under consideration if we receive information in particular about your education, work experience and skills, and we cannot include you in the application process without providing your contact details.
Passwords
You should never disclose your password for accessing our customer portal to any third party and you should change it regularly. If you want to leave your customer account in the online shop, you should press the logout and close your browser to prevent anyone from gaining unauthorised access to it.
Online presence in social media
We maintain online presences within social media on the basis of our legitimate interests as defined in Art. 6 para. 1 lit. f. GDPR, we maintain online presences within social networks and platforms in order to be able to communicate with the customers, interested parties and users active there and to inform them about our services there. When calling up the respective networks and platforms, the terms and conditions and data processing guidelines of their respective operators apply.
Unless otherwise stated in our data protection declaration, we process the data of users if they communicate with us within the social networks and platforms, e.g. write posts on our online presences or send us messages.
Automated Decision Making and profiling
Automated decision making is not used at EV Clothing.
Processing of special categories of data
No special categories data is processed.
Children Data
Our Service is not intended for children and we do not knowingly collect data relating to children.
The Supervisory Authority
The Information Commissioner’s Office (ICO) in the UK is the for us relevant authority in matters of data protection. You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Economic Analyses and Market Research
In order to run our business economically, to identify market trends, customer and user wishes, we analyse the data available to us on business transactions, contracts, enquiries, etc. In doing so, we process inventory data, communication data, contract data, payment data, usage data, metadata, whereby the persons concerned include customers, interested parties, business partners, visitors and users of the online offer. The analyses are carried out for the purposes of business management evaluations, marketing and market research.
In doing so, we may take into account the profiles of registered users with details, for example, of their purchasing transactions. The analyses serve us to increase user-friendliness, to optimise our offer and business efficiency and are not disclosed externally, unless they are anonymous analyses with summarised values.
If these analyses or profiles are personal, they will be deleted or made anonymous upon termination by the user, otherwise after two years from conclusion of the contract. In all other respects, the macroeconomic analyses and general trend determinations are prepared anonymously wherever possible.
Subscribers of our newsletter
As a recipient of our newsletter, we store your e-mail address, as well as further information about the newsletter you have received (category, any frequency setting, time of cancellation) and about your usage behaviour on our offers. You can unsubscribe from these emails at any time by clicking on a corresponding link in the newsletter.
Hosting
The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our relationship with them, please contact them as described in this privacy policy.
Content Delivery Network
For the purpose of a shorter loading time, we use a so-called Content Delivery Network (“CDN”) for some offers. With this service, content, e.g. large media files, are delivered via regionally distributed servers of external CDN service providers. Therefore, access data is processed on the servers of the service providers. Our service providers work for us within the framework of order processing. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details provided.
Are you Facing issues?
If you’re experiencing any issues, please contact us by email or complete the form below. Include as many details as possible so our team can assist you quickly and effectively.